TERMS & CONDITIONS

1. INTRODUCTION

These terms and conditions are issued by Real Flowers Pakistan (The Company). They apply to the entire contents of the website under the domain name www.realflowers.pk (the website) whether you act as a private individual and consumer or as a business.By accessing any part of the website, you confirm to have accepted our terms and conditions.The Company may revise these terms & conditions; you should check the website from time to time to review them.

Access to the website may be suspended temporarily without notice in the case of system failure, maintenance or repair or for reasons beyond the company’s control.

2. Amendments & Cancellations

If you wish to make amendments or cancel your order, please call us on 0300 0177325 (international callers should call +92 300 0177325) or email us at info@www.realflowers.pk

Please note that any changes for orders already placed must be made at least 24 hours before the scheduled delivery.

Requests for cancellations for orders already placed must also be received at least hours before the scheduled delivery.

Please note that on orders where special flowers have been arranged, cancellation of your order is possible only in exceptional circumstances and is entirely at our discretion.

3. Minimum Order Value

Real Flowers Pakistan will only accept orders above PKR 1,000 and these qualify for free delivery. Please note free delivery of fresh flowers is available in Karachi, Lahore, Islamabad & Rawalpindi. For other cities, please speak to our team for a bespoke quotation.

4. Delivery Policy

Under normal circumstances, we will try to ensure that your order is delivered to the recipient’s address provided.  However, there are times when this is not possible due to problems with the address information that our customers provide or due to problems our drivers encounter when attempting to deliver the order.  It is therefore very important that you ensure that the recipient address you provide is accurate.

If you are unsure of the recipient’s address, please provide the receivers contact number and also an alternate point of contact.

5. Substitution Policy

All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

 

The Real Flowers Team

We are passionate about our work… and it shows!