CANCELLATIONS & REFUNDS
At Real Flowers Pakistan we pride ourselves on the quality of our products and services. It is important to remember that flowers are perishable, natural product that will react to their immediate indoor environment and external weather conditions.
If you wish to make amendments or cancel your order, please call us on 0300 0177325 (international callers should call +92 300 0177325) or email us at firstname.lastname@example.org Please note that any changes for orders already placed must be made at least 24 hours before the scheduled delivery.
Requests for cancellations for orders already placed must also be received at least hours before the scheduled delivery.
Please note that on orders where special flowers have been arranged, cancellation
We regret that you may not be able to cancel or make changes to an order for:
- Perishable goods once your order has been dispatched; or
- Customized goods if, at the time you seek to cancel, the customization process has begun.
- Orders during peak events which can be processed few days prior to dispatch.
Once we have received your cancellation / amendment request we will confirm it via email. All refunds will be made within 14 working days of receiving the cancellation notification.
Real Flowers Pakistan does not take responsibility for any order where the recipient refuses to accept the item and will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item.
Note: All refunds for orders placed online and paid via a credit/debit card will be credited back to the original card on which the order was purchased.